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Retail Operations Manager-New Store-Cochrane Commons

The Retail Operations Manager (ROM) is responsible for leading through Ulta Beauty?s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The ROM leads a team of task associates, including a key-holding supervisor, and is accountable for all aspects of managing the operations of a retail store, inclusive of inventory-related processes, merchandise resets, visual ad sets, and pricing compliance. This leader drives his/her business through a focus on performance (sales, inventory results, and operational compliance), people (training and development), and process (standard operating procedures). This position requires a passion for operational excellence, a drive for results, and the ability to quickly and efficiently lead through unforeseen complexity.


PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Functions)


The ROM is a champion of Ulta Beauty?s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):


Performance



  • Meet or exceed goals related to total store sales, inventory, and operational excellence.

  • Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planogram, inventory, and ad set processes) on time, and within the payroll budget.

  • Build a team that embodies the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drive product availability, newness, and the option for a self-navigated shopping experience.

  • Review and interpret financial and operational reporting regularly, including store visit and audit results.

  • Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business.


People



  • Attract, hire, and retain a diverse team of top talent.

  • Train, coach, and develop associates using company programs, tools, and resources.

  • Create an environment that inspires and encourages the growth and engagement of associates.

  • Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.

  • Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support.


Process



  • Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.

  • Use the company?s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.

  • Use the company?s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.

  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

  • Support continuous improvement by implementing company programs and influencing end-user adoption




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