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Membership Director

Description POSITION SUMMARY: The Membership Director is responsible for all sales and acquisition aspects of Membership, including but not limited to recruitment and sales, first 30 day onboarding, and ongoing retention and engagement. This position plays a key role in building strong lasting relationships with members, employees and the community that will deepen the impact of our cause. The Membership Director will represent our CRC in the community as a leader and partner, being a champion and spokesperson for the CRC's membership initiatives. This position is based out of the Centennial Recreation Center (CRC) that is operated through a unique partnership between the YMCA and the City of Morgan Hill. It is essential to work collaboratively with the City of Morgan Hill staff as well as other community organizations. ESSENTIAL FUNCTIONS: Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and shares responsibility with Member Engagement Specialist for member engagement and retention results. Recruits, hires, trains, develops, schedules and directs Membership Sales personnel and volunteers as needed. Reviews and evaluates Membership Sales staff performance. Develops strategies to motivate Membership Sales staff and achieve goals. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues. Promotes point of sale opportunities for fee-based programs. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Opens doors to local businesses, companies and organizations on value of YMCA membership and cause driven work. Participates in the annual campaign Leads and participates in staff meetings and/or related meetings. Attend meetings, online webinars, and trainings. Performs other duties as assigned. Requirements QUALIFICATIONS: Bachelor's degreepreferred or 3 years of supervisory experience in customer service, wellness or similar field Prior experience in sales preferably membership sales Ability to relate effectively to diverse groups of people Effective organizational and interpersonal skills including written and verbal communication; Bilingual (Spanish) a plus Ability to build relationships with staff, members, and participants Ability to multi-task, and make sound independent judgments YMCA COMPETENCIES (Team Leader): Mission Advancement: Models and teaches the Y's values. Ensures a high level of services with a commitment to improving lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support. Operational Effectiveness: Provides others with framework for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high qualify results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. MM-2144
Salary Range: NA
Minimum Qualification
Not Specified years

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